Most India sales and support conversations already happen on WhatsApp. Lunai Technology connects that habit to your systems: official WhatsApp Business API, template messages you can approve, catalogues, and a trail in CRM instead of a personal phone that leaves with a salesperson.
What we connect
We start from the journey: enquiry, order update, appointment reminder, or support ticket. Then we pick Cloud API or a BSP that your compliance team can live with, and we keep humans in the loop for anything the bot should not decide.
- Official WhatsApp Business API setup and sender quality
- Click-to-WhatsApp ads that land in a routed inbox
- Order, OTP and appointment templates with opt-in records
- CRM, website chat and helpdesk sync so nothing lives only on a handset
Built for Indian operations
Staff already reply from phones at 9 p.m. We design queues, working hours, quick replies and handoff so the brand number stays professional when volume jumps.
- Multi-agent inboxes with assignment and SLAs
- Catalogues and payments where they are allowed
- Broadcasts that respect opt-in, not scraped lists
- Analytics on delivery, reply rate and conversations that became leads
If you need WhatsApp integration in New Delhi or anywhere in India that sales will actually open, Lunai Technology will start from your current chat habits — not a demo bot that dies after week two.