Agentic AI is not a chatbot with extra adjectives. Lunai designs agents that can look up a policy, draft a next step, call an approved tool, and stop when confidence is low. Humans remain accountable.
Where agents help first
We pick tasks that are high volume, well documented, and reversible. Invoice coding, IT tickets, knowledge lookup, and campaign briefs are typical starting points.
- Tool access limited to APIs we wrap and log
- Grounding on your documents, not the open web by default
- Step limits, cost caps and kill switches
- Eval sets built from real India tickets and mails
Safety as a product feature
Every action is attributable. Prompt and policy versions are stored. Legal and IT sit in the design review, not after a scare.
- Role-based what the agent may see and do
- PII redaction on the way in and out
- Weekly quality sampling by your operations lead
Lunai builds agentic AI in New Delhi for teams who want leverage, not a liability.