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Telecom
Network intelligence, provisioning workflows and customer engagement for telecom and ISP operations in India.
Telecom and ISP teams drown in tickets, tower noise and churn. Lunai builds monitoring, workflow and customer-care software that uses the data you already collect — usage, outages, field force — to act faster.
Operations and care
We integrate with the BSS/OSS you cannot replace, then add the layers field and care teams are missing.
- Outage and performance views for NOC and field
- Provisioning and change workflows with maker-checker
- Churn and save offers from usage patterns
- Digital care plus social listening with an SLA
India realities
Feeder cuts, monsoon access, and customers who call plus WhatsApp. The software must work in both worlds.
- Offline-friendly field apps
- Customer comms in regional language templates
- Dashboards for SLA credits and partner vendors
If you run telecom or ISP operations across India, Lunai will start with one circuit of pain — tickets, churn or provisioning — and prove a cycle-time cut.
- Monitor performance and predict noisy outage patterns
- Model churn from usage and ticket history
- Speed up service provisioning with workflows
- Run digital care and social listening to one SLA